Why did my generation fail?
The common reasons a generation fails or is declined, how to fix them, and how your credits come back.
A generation usually fails because the request breaks content rules, an AI model is busy, an upload is the wrong type or size, your email isn't confirmed yet, or you already have 3 generations running. Whatever the reason, the credits for anything that wasn't made are returned to your balance automatically.
Common reasons and fixes
- Declined by the AI: the request asked for something the models won't make, such as real people without consent or unsafe content. Rephrase it and check the Acceptable Use Policy.
- A model was busy or down: Qevio tries another suitable model first. If none can make it, try again a little later.
- Upload refused: use a JPG, PNG or WebP image up to 10 MB, or an MP4, MOV or WebM video up to 200 MB and 60 seconds.
- Email not confirmed: open the confirmation email, or send a new one from Settings.
- Too many running: you can have 3 generations running at once. Wait for one to finish.
- Not enough credits: the Generate button shows the price and your balance. Top up on the Credits page.
Your credits
Credits are held when you press Generate. Anything that fails or is declined is returned to your balance automatically, and History shows what each generation used. If only some outputs work, you pay only for those.
Questions
Video takes longest. The progress bar is an estimate; you can leave the page and come back, and you can turn on an email for when long generations finish in Settings, under Notifications.
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Still stuck? Email support@qevio.ai.